FAQs
Frequently Asked Questions
Welcome to the EzyRide FAQs page! Here, we’ve compiled answers to some of the most commonly asked questions to help make your experience with us as seamless as possible.
How do I book an airport transfer with EzyRide?
Booking an airport transfer with EzyRide is simple and convenient. You can book directly through our website or mobile app by providing your pick-up and drop-off locations. Alternatively, you can contact our customer service team, and they will assist you with the booking process.
Can I book an airport transfer for multiple passengers or large groups?
Yes, you can! EzyRide offers a variety of vehicle options to accommodate different group sizes. Whether you’re traveling solo, with family, or as part of a large group, we have vehicles ranging from sedans to vans to suit your needs.
What is the best transport from Kuala Lumpur airport to city?
The best transport option from Kuala Lumpur airport to the city depends on your preferences and requirements. At EzyRide, we offer reliable airport transfer services, including our popular KLIA airport transfer and KLIA2 airport taxi services.With our competitive pricing, efficient service, and professional drivers, EzyRide is a top choice for travelers seeking hassle-free transportation in Kuala Lumpur.
What happens if my flight is delayed or arrives early?
At EzyRide, we monitor flight schedules to track any delays or early arrivals. If your flight is delayed, rest assured that our driver will wait for you at the airport. If your flight arrives early, our driver will adjust the pick-up time accordingly to ensure a seamless transfer.
How much is a taxi from Kuala Lumpur airport to the city / Bukit Bintang / Pavilion?
The taxi fare from Kuala Lumpur Airport (KLIA or KLIA2) to the city center can vary depending on factors such as the time of day, traffic conditions, and the exact location. The average fare for this journey ranges from RM 80 to RM 150 (approximately $20 to $35 USD), excluding toll charges.
It’s important to note that taxi fares may be subject to additional charges such as tolls, airport surcharges, and late-night fees. Additionally, some taxis operate on a metered fare system, while others may offer fixed-rate fares for airport transfers. It’s advisable to confirm the fare with the taxi driver before starting your journey to avoid any misunderstandings.
Alternatively, you may consider booking a private airport transfer service like EzyRide. EzyRide offers competitive rates ranging from RM 90 to RM 300 (approximately $20 to $75 USD), including toll charges. Private transfer provides a more convenient and reliable transportation option, offering various vehicle types to choose from, ensuring a comfortable and stress-free journey from Kuala Lumpur Airport to the city center or vice versa.
What is the difference between airport transfer and airport shuttle?
The main difference between airport transfer and airport shuttle services is: airport transfer provides private transportation directly to a specified destination, while airport shuttle offers shared transportation on a fixed route with designated stops.
Are your airport transfers available 24/7?
Yes, our airport transfer services are available 24 hours a day, 7 days a week, including holidays. Whether you have an early morning flight or a late-night arrival, you can count on EzyRide to provide reliable transportation to and from the airport.
How long does it take from KLIA KLIA2 to genting?
The travel time from KLIA or KLIA2 (Kuala Lumpur International Airport -KUL) to Genting Highlands can vary depending on factors such as traffic conditions, weather, and the chosen mode of transportation. On average, the journey by private transfer typically takes around 1.5 to 2 hours, covering a distance of approximately 120 kilometers. However, it’s important to note that travel times may be longer during peak hours or holiday periods.
How do I get from KL to KLIA KLIA2?
Taxi/Grab:
You can take a taxi or book a Grab ride directly from Kuala Lumpur to KLIA KLIA2. Taxis and ride-hailing services are readily available throughout the city and offer a convenient door-to-door transfer. The journey typically takes around 45 minutes to 1 hour, depending on traffic conditions.
KLIA Ekspres (Airport Train):
The KLIA Ekspres is a high-speed train service that connects KL Sentral station in Kuala Lumpur to KLIA and KLIA2. The train offers frequent departures and takes approximately 28 minutes to reach KLIA from KL Sentral. It’s a fast and efficient option for travelers looking to avoid traffic congestion.
Airport Shuttle Bus:
Some companies operate airport shuttle buses that provide direct transportation from various locations in Kuala Lumpur to KLIA and KLIA2. These buses offer affordable fares and may make stops at major hotels and transportation hubs along the way. The travel time varies depending on the route and traffic conditions.
Private Transfer Service:
You can also opt for a private transfer service like EzyRide, which offers door-to-door transportation from Kuala Lumpur to KLIA KLIA2. With a private transfer, you’ll enjoy the convenience of a dedicated vehicle and driver, as well as the flexibility to choose your departure time.
Regardless of the transportation option you choose, it’s advisable to plan your journey in advance and allow extra time for potential delays, especially during peak travel periods.
How far is KL airport from city Centre?
Kuala Lumpur International Airport (KLIA) is located approximately 50 kilometers (31 miles) south of the city center of Kuala Lumpur. The travel distance may vary slightly depending on the specific area of the city center you are traveling to, but on average, it takes around 45 minutes to 1 hour to reach the city center from KLIA by car or other forms of transportation.
Where Can I Find or Wait for the Driver?
Locating the driver with EzyRide is effortless. A day before your scheduled pick-up, we’ll create a WhatsApp group chat with the driver, where you’ll receive comprehensive Driver Information, including contact details. You can then easily communicate with the driver through the group chat to coordinate a meeting point. This ensures a smooth start to your journey, making the process hassle-free and convenient. At EzyRide, we prioritize your comfort and convenience.
How can I contact the driver?
You can contact the driver easily through the WhatsApp group chat created by EzyRide one day prior to your scheduled pick-up. In this group chat, you’ll find comprehensive Driver Information, including the driver’s contact details. Simply send a message or make a call through the group chat to communicate with the driver directly. This provides a convenient and efficient way to stay in touch and coordinate any necessary details regarding your pick-up. If you encounter any issues or have questions, don’t hesitate to reach out to our customer service team for assistance. We’re here to ensure your journey with EzyRide is smooth and stress-free.
How do I make a payment? Is a receipt provided?
Making a payment with EzyRide is easy and convenient. You can pay using Debit/Credit card, TouchnGo Ewallet, or Cross Border DuitNow QR Code Online and Bank Transfer to confirm your booking. Upon request, we provide an Official Receipt for your records. If you need a receipt, just let us know, and we’ll gladly provide one.
Can I reschedule my pick-up time or cancel my booking?
Yes, you can reschedule your pick-up time or cancel your booking with EzyRide. Just contact us at least 24 hours before your scheduled pick-up time, and we’ll assist you accordingly. Fees may apply, so please review our terms and conditions.
Is it worth booking an airport transfer?
Booking an airport transfer can be worth it for many travelers, depending on their preferences and circumstances. Here are some factors to consider when deciding if booking an airport transfer is worth it for you:
Convenience: Airport transfers offer convenience by providing a hassle-free transportation option from the airport to your destination or vice versa. With a pre-booked transfer, you can avoid the stress of navigating public transportation or waiting in long taxi queues.
Time-Saving: Airport transfers can save you time, especially if you’re arriving in a new city or country where you’re unfamiliar with the transportation options. Instead of wasting time trying to figure out the best way to get to your accommodation, you can rely on your pre-arranged transfer to take you directly there.
Comfort: Private airport transfers often offer a higher level of comfort compared to public transportation or taxis. You’ll have the convenience of a dedicated vehicle and professional driver, ensuring a comfortable and enjoyable journey.
Safety and Security: Airport transfers provide a safe and secure transportation option, particularly for solo travelers or those arriving late at night. Knowing that you have a reliable transfer waiting for you can offer peace of mind, especially in unfamiliar surroundings.
Cost-Effectiveness: While airport transfers may be slightly more expensive than other transportation options, they can be cost-effective in terms of time and convenience. Consider the value of your time and the potential stress saved by opting for a pre-booked transfer.
Ultimately, whether booking an airport transfer is worth it depends on your individual preferences, budget, and travel circumstances. If convenience, comfort, and peace of mind are important to you, then booking an airport transfer may be a worthwhile investment.
Still have questions?
If you have any additional questions, please feel free to contact us or click below for more FAQs.